Job description

• Greet and attend to patients in person and over the phone.
• Schedule appointments on the EMR system between doctors, Optometrist, and patients.
• Professionally assist doctors, staff, visitors, and patients.
• Answer all phone calls in a professional and courteous manner.
• Providing eye care information to the patient
• Liaise between other departments with discretion and professionalism
• Communicate medical results to patients under clinical supervision.
• Complete accurate documentation of patient visits.
• Maintain confidentiality of all doctors, Optometrist, Opticians, staff, and patient information.
• Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
• Adhere to policy and procedures during all activities.
• Handle daily reporting and communicating through Fax/email to referral doctors, optometrist, hospital and offices.
• Report any concern related to faxing and communication with external providers to site leads.
• Support customer care team by calling patients for clinic and OR booking.
• Perform all duties within HIPAA regulations.

• Ensure Clinic and exam rooms patient/medical technician rooms, and patient technician storage are kept neat and tidy.
• Taking ocular measurements (Training will be provided)
• Maintaining and cleaning ophthalmic instruments
• Ability to assist the ophthalmologist/optometrists/optician in preparing patients for treatments and procedures
• Ability to operate ophthalmic instruments and/or equipment (Training will be provided.
• Willing to relocate and help all departments, including but not limited to the front desk, diagnostic rooms, exam rooms, OR rooms, and customer care.

• Preferred bilingual Mandarin/ Cantonese and fluent English
• Bachelor’s degree or 2 years diploma, or an acceptable combination of education and experience.
• 2 years of experience in healthcare setup.
• Experience in the field of ophthalmology will be preferred.
• Previous experience at an ophthalmic clinic is a strong asset.
• Knowledge of OSCAR EMR is a strong asset
• Excellent communication skills, both oral and written, and computer skills
• Positive attitude, pleasant and professional manner in person and over the phone
• Availability to work evenings and weekends as needed

• Scarborough, ON: reliably commute or plan to relocate before starting work (required)
• Travel to other clinic locations in GTA as needed

• Oscar: 1 year (required)

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

• 8 hour shift
• Monday to Friday

• Bonus pay

• Oscar: 1 year (required)
• Eye care: 2 years (preferred)
• Medical office: 2 years (preferred)