Job description

• Provide superior customer service and patient care
• Respond and/or redirect all patient and visitor requests accordingly
• Ensure accurate patient documentation recorded in the medical database
• Gathering medical records and patient information
• Taking ocular measurements
• Providing eye care information to the patient
• Maintaining and cleaning ophthalmic instruments
• Ability to assist the ophthalmologist in preparing patients for treatments and procedures
• Ability to operate ophthalmic instruments and/or equipment
• Ensure exam lanes, patient technician rooms, and patient technician storage are
• kept neat and tidy
• Assessing patients’ vision prior to seeing doctors
• Preparing patients for lasers, injections, and minor procedures
• Clean and sterilize instruments
• Replenishing exam lane supplies (drops, syringe, information sheets, etc.) at the end of the day
• Ensure that all patient interactions are dealt with confidentially and any
• Confidential paperwork is dealt with in accordance with practice protocol
• Supports medical administration as needed.

• Bachelor’s degree or 2 years diploma, or an acceptable combination of education and experience.
• 2 years of experience in healthcare setup.
• Previous experience at an ophthalmic clinic is a strong asset.
• Knowledge of OSCAR EMR is a strong asset
• Excellent communication skills, both oral and written and computer skills
• Can work well independently and within a team
• Strong attention to detail
• Candidate must be able to handle a high paced environment
• Ability to identify problems during procedures
• Positive attitude, pleasant and professional manner in person and over the phone
• Excellent problem-solving skills
• Additional language is an asset

• Operating diagnostic machines such as Humphreys Visual fields, OCTs, Hrts, and IOLM
• Preoperative and postoperative measurements
• Providing superior patient care and customer service
• Communicating regularly with physicians
• Resolving any technical issues
• Billing Ohip
• Calibrating and regular maintenance on all diagnostic equipment
• Use Oscar EMR & Zeiss Forum systems.
• Managing patient flow
• Uploading reports on EMR system
• Assist team lead to improve flow for diagnostic testings.

• Bachelor’s degree or 2 years diploma, or an acceptable combination of education and experience.
• 2 years of experience in healthcare preferably eye care setup.
• Previous experience at an ophthalmic clinic is a strong asset.
• Experience with various types of diagnostic eye tests is highly preferred.
• Ability to use Oscar EMR systems is an asset.
• processing, and managing files and records, and other office procedures and medical terminology.
• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
• Strong interpersonal skills and Excellent problem-solving skills.
• Strong written and verbal skills to communicate with all levels of the organization and its executive team.
• Positive attitude, pleasant and professional manner in person and over the phone
• Additional language is an asset.
• On-the-job training will be provided.
• Job begins as a 1 year contract, with the possibility of renewal to full-time permanent.

• Extended health care
• On-site parking
• Vision care

• Monday to Friday
• Weekends as needed

• Concord, ON L4K 2Z5: reliably commute or plan to relocate before starting work (required)